Privacy Policy

Introduction

Rosebourne Plumbing ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rosebourneplumbing.co.uk or use our services across Hampshire, Wiltshire, and Berkshire.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Information We Collect

1. Personal Information You Provide

When you use our services or contact us, we may collect:

• Contact Information: Name, email address, phone number, postal address
• Service Information: Property details, service requirements, appointment preferences
• Payment Information: Billing address, payment method details (processed securely via third parties)
• Communication Records: Messages, enquiries, feedback, and correspondence with us
• Job Information: Service history, completed work, invoices, and job tracking details

2. Information Collected Automatically

• Usage Data: Pages visited, time spent on site, navigation patterns
• Device Information: Browser type, device type, operating system, IP address
• Location Data: Approximate location based on IP address (to verify service area coverage)
• Cookies & Tracking: See our Cookie Policy for details

3. Third-Party Service Integrations

We use the following third-party services that may collect data:

• ServiceM8: Job management, booking system, customer portal, job tracking
• Google Analytics: Website usage analytics and performance monitoring
• Microsoft Clarity: Session recordings and heatmaps for user experience improvement
• Google Maps: Service area mapping and location services
• Vercel Analytics: Website performance and speed insights

How We Use Your Information

We use your personal data for the following purposes:

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Data Retention

We retain your personal data for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Comply with legal, tax, and accounting obligations (typically 6-7 years for invoices and job records)
• Resolve disputes and enforce our agreements
• Maintain warranty and guarantee records

After the retention period expires, we securely delete or anonymize your personal data.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Encrypted database storage for sensitive information
• Regular security assessments and updates
• Access controls and authentication for internal systems
• Secure third-party service providers with GDPR compliance

While we take reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and analyze usage. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

International Data Transfers

Some of our third-party service providers are located outside the UK/EEA:

• ServiceM8: Data stored in Australia (adequacy decision by UK Government)
• Vercel/Google: Data may be processed in the USA (appropriate safeguards in place via Standard Contractual Clauses)

We ensure that all international data transfers comply with UK GDPR requirements and provide adequate protection for your data.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered customers (for material changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.